What are cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website owners.

How we use cookies

Toms Garage Doors uses cookies for the following purposes:

Essential cookies: These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and account access.
Analytics cookies: We use analytics cookies to understand how visitors interact with our website, helping us improve our services and user experience.
Functionality cookies: These cookies allow the website to remember choices you make (such as your preferred language or region) and provide enhanced, personalised features.

Third-party cookies

In some cases, we use cookies provided by trusted third parties. This site uses Google Analytics, which is one of the most widespread and trusted analytics solutions on the web. These cookies may track things such as how long you spend on the site and the pages you visit so we can continue to produce engaging content.

List of cookies we collect

The below lists the cookies we collect and what information they store.

Cookie	Description
`tom_consent`	Stores your cookie consent preferences for this website.
`_ga`	Google Analytics: Used to distinguish users and track website usage.
`_gid`	Google Analytics: Used to distinguish users for 24 hours.
`_gat`	Google Analytics: Used to throttle request rate.

Managing cookies

Most web browsers allow you to control cookies through their settings. You can usually find these settings in the "Options" or "Preferences" menu of your browser. You can set your browser to refuse cookies, or to alert you when cookies are being sent. However, please note that some parts of our website may not function properly if you disable cookies.

More information

If you have any questions about our use of cookies, please contact us.

When you supply any personal information to Toms Garage Doors we have legal obligations towards you in the way we use this data. We must collect the information fairly, that is, we must explain how we will use it and tell you if we want to pass the information on to anyone else.

In general, any information you provide to Toms Garage Doors will only be used within Toms Garage Doors and by its agents and service providers. Your information will be disclosed where we are obliged or permitted by law. Also, if you post or send offensive, inappropriate or objectionable content anywhere on or to Toms Garage Doors or otherwise engage in any disruptive behaviour on Toms Garage Doors, Toms Garage Doors can use whatever information that is available to it about you to stop such behaviour. This may involve informing relevant third parties such as your employer, Internet provider and law enforcement agencies about the content and your behaviour.

What information do we collect?

We may collect the following information:

Name and contact information including email address and phone number
Address and postcode
Information about your property and garage door requirements
Other information relevant to customer surveys and/or offers

How we use your information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

To process and manage your service booking
To contact you regarding your enquiry or appointment
Internal record keeping
We may use the information to improve our products and services

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Access to your personal information

You have the right to request a copy of the personal information that Toms Garage Doors holds about you and to have any inaccuracies corrected. Please address requests to the Data Protection Officer.

Your rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

The right to access your personal data
The right to rectification of inaccurate data
The right to erasure (the right to be forgotten)
The right to restrict processing
The right to data portability
The right to object to processing

Contact us

If you have any questions about this privacy policy or our treatment of your personal data, please contact us.

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Darren · Verified customer ★ Trustpilot

"One spring on up and over garage door snapped, was able to get the car out. Contacted Tom's garage doors and they came out next day and fixed it. Great service, the door technician was quick and the door works better than I can ever remember. Yes I would recommend them."

Peter · Verified customer ★ Trustpilot

"The response from Tom's Garage Doors was an extremely prompt, same day service. Chris, the engineer who came was friendly, professional, and helpful. The problems with the garage door mechanism were diagnosed swiftly, and the proposed solution explained very clearly. The repair/replacement was achieved effectively and efficiently with all parts available in Chris's van. The repair solution and new equipment were again explained very clearly and demonstrated. We're very satisfied with the solution, its price, and the way it was achieved. Thank you."

Barrie · Verified customer ★ Trustpilot