Privacy Policy

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"Saturday afternoon and the garage door wont close, open to the world... panic. Who do you call Tom's Garage Doors. Thank you guys, within a few hours mended, saved my husband sitting in the car all night. Great help highly recommend."

Darren Trustpilot

"The technician arrived on time and was very informative and helpful enabling us to make the decision on work required to rectify the problem and, having checked he had all the spares required, completed the work in good time."

Alan Trustpilot

"One spring on up and over garage door snapped, was able to get the car out. Contacted Tom's garage doors and they came out next day and fixed it. Great service, the door technician was quick and the door works better than I can ever remember. Yes I would recommend them."

Peter Trustpilot

"The response from Tom's Garage Doors was an extremely prompt, same day service. Chris, the engineer who came was friendly, professional, and helpful. The problems with the garage door mechanism were diagnosed swiftly, and the proposed solution explained very clearly. The repair/replacement was achieved effectively and efficiently with all parts available in Chris's van. The repair solution and new equipment were again explained very clearly and demonstrated. We're very satisfied with the solution, its price, and the way it was achieved. Thank you."

Barrie Trustpilot

"Very fast service. Polite helpful engineer. Reliable. Good execution. Friendly office staff. Will definitely use again."

Marianna Trustpilot
Visit & Diagnose — £19.99 Credited back when you choose us to fix it. Even on future work.

When you supply any personal information to Toms Garage Doors we have legal obligations towards you in the way we use this data. We must collect the information fairly, that is, we must explain how we will use it and tell you if we want to pass the information on to anyone else.

In general, any information you provide to Toms Garage Doors will only be used within Toms Garage Doors and by its agents and service providers. Your information will be disclosed where we are obliged or permitted by law. Also, if you post or send offensive, inappropriate or objectionable content anywhere on or to Toms Garage Doors or otherwise engage in any disruptive behaviour on Toms Garage Doors, Toms Garage Doors can use whatever information that is available to it about you to stop such behaviour. This may involve informing relevant third parties such as your employer, Internet provider and law enforcement agencies about the content and your behaviour.

What information do we collect?

We may collect the following information:

  • Name and contact information including email address and phone number
  • Address and postcode
  • Information about your property and garage door requirements
  • Other information relevant to customer surveys and/or offers

How we use your information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To process and manage your service booking
  • To contact you regarding your enquiry or appointment
  • Internal record keeping
  • We may use the information to improve our products and services

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Access to your personal information

You have the right to request a copy of the personal information that Toms Garage Doors holds about you and to have any inaccuracies corrected. Please address requests to the Data Protection Officer.

Your rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • The right to access your personal data
  • The right to rectification of inaccurate data
  • The right to erasure (the right to be forgotten)
  • The right to restrict processing
  • The right to data portability
  • The right to object to processing

Contact us

If you have any questions about this privacy policy or our treatment of your personal data, please contact us.

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